Letter of complaint

You have just arrived home after a two-week cruise. 

It was very bad and you want to write a 150-word letter of complaint.

Here is the original advert that you saw in the newspaper and your comments.

Useful language

Greetings

Dear Sir

Dear Madam

Dear Sir/Madam

Dear Mr Brown

Dear Ms Jones etc.

Ending the letter

I look forward to receiving your reply

I look forward to your reply

I look to hearing from you

Yours faithfully (if you don't know the name of the person you are writing to)

Yours sincerely (if you know the name of the person you are writing to)

State your reason for writing

  I am writing in order to complain about

  I am writing to complain about

Introducing the complaint

 Firstly

In the first place

First of all

My first complaint is

The first problem is

The first thing I would like to draw your attention to is

My first concern is

Introducing further complaints

Secondly

In the second place

Not only .......but also

In addition

In addition to this

Added to this

.......was also unacceptable

Demanding action

I suggest that you …..

I therefore suggest that I be given a full refund

I would be grateful if my money was refunded

I would be grateful if you could give me a full refund

Ending the letter

I look forward to hearing from you

I look forward to receiving a full refund

I look forward to receiving a replacement

I look forward to receiving your explanation